Customer complaints management

Customer complaints management

1. PURPOSE

The purpose of this procedure is to define the methods used by the firm. for managing complaints from customers.

Procedure for monitoring customer satisfaction

Procedure for monitoring customer satisfaction

1. PURPOSE

The purpose of this procedure is to describe the guidelines, used by, to monitor and measure customer satisfaction.

PROCESS SHEET

PROCESS SHEET

QUALITY PROCEDURE 5S METHOD

QUALITY PROCEDURE 5S METHOD

1.   SCOPE
The scope of this procedure is to establish methodologies, responsibilities, and means for implementation of the S method within the Organization.

PWHT, Stress reliving Procedure

 PWHT / Stress reliving Procedure

1.0 Scope:-

This describes the Procedures Provide information for heat treatment (Stress relieving only) for Carbon steel, alloy steel.

2.0 Reference Codes & Specification:-

• ASME Section VIII Div.1

• AWS D1.1

• Railway Specification.

• Manufacturing Drawing.

• Welder Procedure specification.

Procedure for Straightening by Heat Correction method for Structure

Procedure for Straightening by Heat Correction

Thermal techniques

"The basic principle behind the thermal process is to create high local stress so that, on cooling, the job is pulled back into shape. Local heating is a simple and effective process of correcting distortion. This process requires a lot of experience as there is no standard rule of shrinkage so any new job if repair is required then first it should be tested to establish correct shrinkage"

Buy Car & Vehicle Electronics Online

Car & Vehicle Electronics 

car electronic

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कदम पर कुरकुरा, शक्तिशाली ध्वनि की मांग? निर्देशों के साथ मदद के लिए कार वीडियो या जीपीएस नेविगेशन सिस्टम खोज रहे हैं? अमेज़ॅन इंडिया आपको कार और वाहन इलेक्ट्रॉनिक्स की एक श्रृंखला के लिए ऑनलाइन खरीदारी करते समय एक शानदार अनुभव प्रदान करने के लिए समर्पित है। आप कार स्टीरियो, स्पीकर, लाइट, वायरलेस किट, चार्जर, जीपीएस सिस्टम, वैक्यूम क्लीनर और सुरक्षित और कई ऑनलाइन भुगतान विकल्पों के साथ सस्ती कीमतों पर खरीद सकते हैं। मनोरंजन और सुविधा संपन्न सिस्टम खोजने के लिए वाहन इलेक्ट्रॉनिक्स की लोकप्रिय श्रेणियों और सबसे ज्यादा बिकने वाली कार स्टीरियो के माध्यम से ब्राउज़ करें। दैनिक आवागमन या लंबी यात्राएं, जब आप एक ऐसी कार चलाना शुरू करते हैं, जो सभी इलेक्ट्रॉनिक प्रणालियों से सुसज्जित होती है, तो वे सभी अधिक सुखद होती हैं।

Preheating is Important

Why Preheating is Important?

Preheating minimizes the temperature difference between the arc and the material being welded. This benefits the weldment in the following ways.

1. it helps to reduce shrinkage stresses that can lead to cracking and distortion. 

CERAMIC BACKING STRIPS

CERAMIC BACKING STRIPS 

 ACHIEVEs

• X-Ray quality root welds In one

• Fu.ll penetration welds from one    

• Uniform back beads of finished quality 

• Root weld end fill in one pass

Application of Ceramic Backing Strip

3metres/minute and produce excellent and accurate bevels. The plates can be beveled, over a range of
6mm to 58mm; and the maximum bevel that can be cut is 28mm. A range of bevellers are available for bevelling different sections of Carbon Steel, Aluminum, Stainless Steel, and Titanium.

HOLI 2021 SPECIAL

होली स्पेशल क्लिक करे यहाँ 

फागुन लाया होली संग 

फैल गया सबमें उमंग 

फूलों के खिलनें से 

महक उठा सारा उपवन 

WELD AND MAGNETIC FIELD

Effect of Magnetic Field on Welding...

EFFECT ON WELD GEOMETRY

A magnetic field can deflect the arc perpendicular to the welding direction as AC current changes its direction because the direction of electrons changes and this changes the direction of the force on them. This way arc is deflected from the line of a weld. This results in an increase in bead width also. 

How to fix a logo in word

How to fix a logo in word

If you insert a logo by a conventional method, as shown in below picture then anyone can edit it in your office who don't know about developer tab (VBA)

To fix the logo, you need to activate the developer tab in your word or excel

shrinkage a big factor in welding

How to calculate shrinkage in welding

What is shrinkage?

In a welded joint, expansion and contraction forces act on the weld metal and on the base metal. As the weld metal solidifies and fuses with the base metal, in this stage, it is in its maximum expanded form. While cooling, weld metal contract to the volume it would normally occupy at the room temperature, but it is restricted by the adjacent base metal. Because of this, stresses develop within the weld metal and the adjacent base metal. 

HEAT INPUT IN ARC WELDING

ARC ENERGY AND HEAT INPUT IN ARC WELDING

In arc welding process, heat input HI and arc energy AE are measures of how much heat input has been supplied to the job being welded. unit of HI is kj/mm or kj/in. If travel speed is in mm then unit will be kj/mm

arc energy AE  =  60VI / 1000s

I   =  CURRENT IN AMPS

V  = VOLTAGE

 s  = TRAVEL SPEED OF WELDING

AUDIBLE AUDIOBOOKS

AUDIBLE AUDIOBOOKS

ऑडिबल ऑडियो  बुक्स - आज के व्यस्त जीवन ने पढ़ने का समय कहाँ बचा है, खाली समय, जिस समय आप आराम कर रहे हों , बस एअर फोन लगाइये और आराम से सारी  किताब सुन लीजिये.

INDUSTRIAL PAINTING, CALCULATE PAINT CONSUMPTION

INDUSTRIAL PAINTING, CALCULATE PAINT CONSUMPTION

What is volume solids in painting-

All paints are made up of resign, pigments solvents and adhesive ( like stabilizers, anti-foams, and thickeners). After the paint is applied solvent evaporates and leaving only the dry SOLIDS in the form of a continuous coating. the solid can be expressed as a volume percentage of the entire volume of the can of paint. 

example- if a solvent is half of the paint volume then we can say that the paint is 50% solid.

means if the wet film thickness is 100 microns means after drying we shall get 50 microns in thickness.

my inspection philosophy THE WAY I DO INSPECTION

INSPECTION WITH FUN

INSPECTION WITH FUN

MY INSPECTION PHILOSOPHY

Quality improvement is the responsibility of everyone at all levels in the company, rather than those of the quality department only

RAMS and LCC in rail product

RAMS and LCC in rail product manufacturing

RAMS and LCC are important factors in the rail sector.

All give great importance to this aspect throughout the project in the rail industry, like vehicles and their components. A customer requires reliable products that are easily maintainable throughout its lifetime. The cost of the product in the rail sector is affected by initial cost and also by operating and maintenance costs during its lifetime. All costs are added in the life of LCC from concept to last use of a product.

MAINTENANCE IN RAIL SECTOR

MAINTENANCE IN RAIL MANUFACTURING 

"Maintenance" in the rail product manufacturing sector is necessary in order to

guarantee the safety, availability, and the comfort of a customer. It shall also heighten the lifetime of the products throughout the life cycle cost management.

TERMS USED IN ISO 22163

Abbreviations of terms used in ISO:22163-2017

 Abbreviations

EPPPS                  Externally Provided Process, Product and services

FAI                        First Article Inspection

FMEA                   Failure Mode, Effects and Criticality Analysis

FMECA                Failure Reporting Analysis and Corrective Action 

System

KPI                       Key Performance Indicator

LCC                      Life Cycle Costing

PDCA                    Plan – Do – Check – Act

QDC                      Quality Deficiency Cost

RAM                     Reliability, Availability, Maintainability

RAMS                   Reliability, Availability, Maintainability, Safety

RQMS                   Rail Quality Management System

SIL                         Safety Integrity Level   

         “Shall” indicates a requirement;

         “Should” indicates a recommendation;

         “May” indicates permission;

         “Can” indicates a possibility or a capacity.    
     

      PDCA DIAGRAM

  










                 

First Article Inspection

PURPOSE OF FAI

Purpose of FAI (first article inspection ) is to give objective & a documented record that all design, specification & requirements are correctly understood, verified, and recorded, also to validate the processes (including manufacturing gauges, jigs, and fixtures) of a new Product & major upgrade of any existing can be considered as a final requirement to release the mass production.

8D MANAGEMENT TOOL

WHAT IS 8D ( MANAGEMENT TOOL )

THE EIGHT DISCIPLINES (8D)

8 steps to solve any problem in an organization-

1: Create a group of people who know the activities and the company.

2: Define the problem.

3: Implement provisionally. 

4: Identify the cause. of the incidence.

5: Determine permanent corrective actions (PCAs).

6: Implement permanent corrective actions.

7: Prevent similar problems. 

8: Recognize the team’s work. (rewards)


Result: The use of the 8D method allows to improve a product, services, and processes.
---------------------------------

8D क्या होता है?

किसी संगठन में किसी भी समस्या को हल करने के लिए 8 कदम-
1: गतिविधियों और कंपनी को जानने वाले लोगों का एक समूह बनाएँ।
2: समस्या को परिभाषित करें।
3: अनंतिम रूप से लागू करें।
4: कारण की पहचान करें। घटना का।
5: स्थायी सुधारात्मक कार्यों (पीसीए) का निर्धारण करें।
6: स्थायी सुधारात्मक कार्यों को लागू करें।
7: इसी तरह की समस्याओं को रोकें।
8: टीम के काम को पहचानो। (पुरस्कार)


परिणाम: 8D विधि का उपयोग किसी उत्पाद, सेवाओं और प्रक्रियाओं को बेहतर बनाने में मदद देता  है।

Key performance indicators

    

 What makes a KPI effective?

KPI MUST BE SMART

 What makes a KPI effective?

KPI stands for key performance indicator it is valuable as the action it inspires.
for preparing a KPI, a team should start with the basics and understand the organizational objectives,
make a plan to achieve them, and decide who will act on this information. Interact with department heads and take feedback.

HOLI 2021 HOLI KE RANG

HOLI 2021,  होली के रंग 

HOLI 2021,  होली के रंग 

फागुन लाया होली संग 

फैल गया सबमें उमंग 

फूलों के खिलनें से 

महक उठा सारा उपवन 

रंग बिरंगी तितलियों से 

सज गया सारा गुलशन 

फूलों से पीकर भंग  

गुनगुनाएं भवरे भी संग 

हरे पीले नील रंगों से 

हुआ आसमाँ  का भी इन्द्र  धनुषी रंग

आओ बच्चों मिलजुल हम  

ऐसी मचाएं होली की हुड़दंग 

बन जाएँ सब दोस्त हमारे 

रहें न कोई भी दुश्मन 

ऐसी कोई छेड़ें सरगम 

गूंजे सब में एकता की तरंग 

Image by Prawny from Pixabay 

IMPACT TEST SAMPLE INSPECTION BY USE OF PROFILE PROJECTOR MACHINE

IMPACT TEST SAMPLE INSPECTION BY USE OF PROFILE PROJECTOR MACHINE

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IMPACT TESTING OF MATERIAL

IMPACT TESTING OF MATERIAL

History of impact testing- in 1896 russell introduced this idea ( residual fracture energy with the use of pendulum )